Makalu Adventure Travel and Tours Pvt. Ltd. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, book services, or engage with our travel and tour services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect two types of information:
- Personal Information: This includes your name, email address, phone number, mailing address, passport details, travel preferences, payment information, and any other data you provide to us when making bookings or inquiries.
- Non-Personal Information: This includes browsing data such as your IP address, browser type, device type, pages visited on our website, and referral source. This helps us improve our website and services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage bookings, reservations, and tours.
- To communicate with you regarding your bookings, inquiries, and updates related to travel services.
- To personalize your experience and offer relevant travel recommendations and promotions.
- To improve our website and services based on your feedback and browsing behavior.
- To process payments securely and handle refunds or cancellations.
- To comply with legal obligations and protect against fraud.
3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes encryption, secure payment gateways, and regular security audits. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (such as hotels, airlines, or car rental companies) to fulfill bookings and services.
- Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal processes or to prevent fraud.
- Marketing Partners: With your consent, we may share your information with our partners for promotional offers and travel-related marketing. You can opt out of these communications at any time.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These help us analyze website traffic, customize your experience, and remember your preferences. You can manage cookie settings through your browser preferences.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
- Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the effective date. Please review this policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Makalu Adventure Travel & Tours Pvt. Ltd.
Email: info@makalutravel.com ; makalutravel@gmail.com
Phone: +977-1-4520136,4517522
Address: P.O.Box:20144, Amrit Marg, Bhagwan Bahal, Thamel,Kathmandu,Nepal